Terms and Conditions

Terms and Conditions of Business

The website www.whatspass.com (“Website” or “Platform”) is provided by Socialstart S.r.l., Via Terenzio n. 10 Rome – Italy ("WhatsPass" or "we"). You can contact us by email (info@whatspass.com).


WhatsPass provides visitors (“Users” or “Visitors”) and suppliers of touristic services (“Suppliers” or “Provider”) with this booking platform. The contracts are concluded directly between Users and Suppliers. WhatsPass is not a contracting party for booked tours and other touristic services.

Bookings through the Platform are subject to this Terms and Conditions of Business. Please read these terms carefully before using this web site. By accessing or using this web site, you explicitly agree to comply with and be bound by these terms and all terms, policies and guidelines incorporated by reference herein. If you do not agree to all provisions of these terms, do not use this web site. Furthermore, the"Terms of Use" and the "Privacy Policy" of WhatsPass are applicable for the Website.

Upon registration (opening of an account), you agree to these General Terms of Business, the "Terms of Use" and the "Privacy Policy" of WhatsPass as the contents of your legal relationship with WhatsPass and the mediated supplier, respectively.

Art. 1 Registration

Registration is restricted to actionable persons. In the case of registration of a company or a legal body, the person conducting the registration must have proper authorization to act in the name of the company or legal body, respectively.

You need to register with your official name. Registrations under a pseudonym are not allowed.

The registration of more than one user account for the same natural or legal person is not allowed. The user account is not transferable.

You are required to provide accurate information and keep it up to date. WhatsPass is not liable, if a booked service cannot be carried out or other damages occur, because of outdated information.

The published tours and other services are non-binding offers.

If you book a certain service, all booking and payment processes, cancellation of the booking etc. need to be conducted using the specific forms on the Website, to which you receive links in the e-mails WhatsPass sends you upon completion of the booking process. Otherwise there may be difficulties in the proper completion or termination of the contract. In this case, WhatsPass is not liable.

Art. 2 Booking process

The supplier only accepts bookings by persons fully capable of acting and with full legal competence. Legal persons have to act by a duly authorized person.

If you decide to book a specific tour or other touristic service, you need to make the request through the relevant booking interface on the Website and enter accurate information.

The supplier offering the requested tour or other touristic service, will answer your request within the given period of time. Upon the acceptance of the request, the contract between you and the supplier becomes effective. The charges for the booked service will be deducted from your credit card or bank account. If the supplier declines the request, the contract between you and the supplier of the service does not become effective. You will be notified for the acceptance or non-acceptance of your request via e-mail.

The supplier provides the agreed services under his own behalf and on his own account.

The supplier of the touristic service needs to conduct booking confirmations, as well as all other communication via the WhatsPass platform. Thus, you should always keep the information in your user account up to date and check the e-mail in the given in the user account for new messages.

The information provided on the WhatsPass booking platform must be truthful. The supplier reserves the right to cancel bookings when incorrect information has been provided. In this case, the price paid cannot be refunded.

You are responsible for timely arrival at the meeting point. If you are arriving to the booked activity from abroad, you are personally responsible for the necessary travel documents (passport, etc.), compliance with health regulations, etc.

The contract between you and the provider is concluded when the suppliers accepts your booking request. By booking a tour or other activity, you are submitting a binding offer to the supplier, to which you are bound for 5 working days. If the supplier accepts your offer within this period, the contract is definitely concluded. You will be notified via e-mail.

The supplier further reserves the right to make minor program changes, if deemed necessary due to unforeseeable or unpreventable circumstances.

For time and date calculations, the time zone of the supplier shall apply.

Art. 3 Payment

Your credit card will be charged upon booking. If the provider does not accept your booking, the charged amount will be credited back.

Art. 4 Cancellation of a booking

If you need to cancel a booked service, it is mandatory to use the relevant form on the WhatsPass website.

Art. 5 Legal relationship with WhatsPass

WhatsPass provides this booking platform to enable you to get in direct contact with a service provider of your choice and make a booking. The contract relating to the service booked is solely between you and the supplier of the service. WhatsPass is not a contractual partner for the booked service. WhatsPass acts solely as the mediator between you and the Supplier of the tour or touristic service.

If you make a booking, WhatsPass is only liable to you in cases of gross misconduct (including gross negligence). WhatsPass is not liable for slight negligence, auxiliary persons, and the mediated supplier and their auxiliary persons. The liability is limited to the immediate damage, excluding consequential damages, loss of profit etc. The liability for punitive damage compensation is also excluded. Further limitations of liability or liability exclusions in these Terms or applicable legal provisions are reserved.

The liability for computer viruses, spyware programs, and other damages caused by computer programs is excluded.

If you are an unregistered visitor and have not made a booking yet, you are subject to the Terms of Use.

Art. 6 Changes of the Terms and Conditions

These terms and conditions of business may be changed by WhatsPass at any time without prior notice. For each booking, the currently effective terms are applicable. The user has no guarantee that future bookings will be completed under the existing conditions.

Art. 7 Personal Responsability for Insurance

Insurance is not included in the price. You are personally responsible for a sufficient insurance coverage. The extent of insurance need depends on the booked activity.

Art. 8 Applicable Law

The legal relations with WhatsPass are exclusively subject to Italian Law. Rome, Italy is agreed as the exclusive venue of jurisdiction.

Art. 9 Legal Entity

SocialStart Srl
Head Office: via Terenzio, 10, 00193, Rome, Italy
VAT/P.I./C.F.: 12633091009
R.E.A. of Rome: 1390135
Share Capital (Cap. Soc.): €10.000,00
Pec: socialstart@pec.it
email: info@socialstart.com
Tel: +39.06.81101497

This website uses own and third party profiling cookies to garantee a better surfing. If you want to know more about the use of cookies, click here.

I agree